Frequently Asked Questions
Terms & FAQ
We have 3 modes of payments, PayNow to UEN; Paypal Express Payment; Direct Bank-Transfer through OCBC Bank.
Paypal Express Payment
Chose this payment option and the system will direct you to Paypal Express secured payment page.
PayNow to Company UEN 52993200L
For PayNow option, please ensure that you are paying Eden Cottage after keying in UEN 52993200L.
Direct Bank-Transfer payment method
Please bank-transfer your payment to the following account:
Bank : OCBC Bank Ltd
Account Holder :Eden Cottage
Current Account number: 651-866386-001
Email the screenshot of your transaction and indicate your order ID to firstname.lastname@example.org and we will get in touch with you shortly after receiving it. If you require urgent flowers/gifts delivery, please call us and check if can get it done before placing your orders online. Orders will only be in processing stage after payment is being confirmed.
Edencottage.com.sg does not store any credit card information on our server.
All credit card payment processing are done by PayPal Payment Gateway.
PayPal is a global trusted leader in online payments. PayPal helps protect your credit card/debit card information with industry-leading security and fraud prevention systems. Below is a list of options that is acceptable in Paypal:
VISA, MasterCard & Amex.
A notification email will be send to you right after you have placed an order through our website, a second confirmation email will be send to you when we have received your payment and also to make sure there are no problems processing your order. The confirmation email is usually send out within 1-2 hours on weekdays and 6-8 hours on weekend. If you don't hear from us within these timelines, we urge you to call us at +65 6220 9629 or email us at email@example.com to check on your order. For urgent order delivery, call us and find out how we can best help you with your request.
Seasonal conditions may affect the supply of certain kind of flowers. Specific colours or flowers may not always be available. In some cases, substitution may be necessary to fulfil your floral and container requirements. The dimensions given for arrangements are mere approximations. However, you may refer to them as general guideline of the flowers' sizes.
In certain extreme cases, subject to stock-availability, we reserve the right to substitute your order with another item which is of equal or higher value. Containers shown may not always be available as well. In these circumstances, alternative containers of similar value and style will be used. Rest assure we will take pride in providing the best arrangement and value for your order.
For special occasions like Mother's Day, Hari Raya, Deepavali, Christmas, New Year and Chinese Lunar New Year, please select the products from the respective category.
For Valentine's Day ordering of bouquets/flowers between 9th Feb to 18-Feb,
Please select bouquets/floral arrangements/gifts in Valentine's Day Category ONLY.
Orders placed in different categories will be subjected to TOP UP in price difference. We will contact you shortly after receiving such order. If you deem it unsatisfactory, you may chose to cancel the order and we will do a full refund back to where you have paid from.
If under certain unfortunate and unforeseeable circumstances whereby your payment has been approved and we were unable to deliver your order, then we would either issue you a full refund, or attempt to fulfil the order again, subject to your preference. We hope such things will never happen.