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FRESHNESS GUARANTEED SINCE 2003 Free Standard Delivery

Terms & FAQ

How Do I Make Payment? 

We have 3 modes of payment, Paypal Payment Gateway, Call-In Credit Card (Diners, Amex,Visa or Master), deposit to Bank Accounts (OCBC / DBS)

Paypal Payment Gateway

Chose this payment option and the system will direct you to Paypal’s payment page.

Call-In Credit Card

You can simply call-in to provide credit details for payment on your orders.

Please get ready your card numbers, expire date and name on card.

Give us the order number if you have already placed order online and chosen this payment option,or you can simply place your order over the phone.

You will receive a receipt and charge slip via email upon request.

Direct Bank-in payment method

Please bank-in your payment to the following:

Bank : OCBC Bank Ltd
Account Holder :Eden Cottage
Current Account number: 651-866386-001

Bank : DBS Bank Ltd
Account Holder : Neo Ban Seng
Sav-Plus Account number: 033-70202-68

Fax your transaction slip to us at +65 6220 9682 or email to enquiry@edencottage.com.sg together with your order number. We will call you shortly upon receiving it. We advise you to call us immediately, if you require urgent delivery. Orders will only be sent upon confirmation of payment.

Is The Online Payment System Secure? 

Edencottage.com.sg does not store any credit card information on our server.

All credit card payment processing are done by PayPal Payment Gateway.

PayPal is a global trusted leader in online payments. PayPal helps protect your credit card/debit card information with industry-leading security and fraud prevention systems. Below is a list of options that is acceptable in Paypal:

VISA, MasterCard & Amex.

How Will I Know That My Order Has Been Received? 

All order will receive a confirmation message from us. If you hear no news from us within 1 hour. Please call us at +65 6220 9629 or email us at enquiry@edencottage.com.sg For an urgent order, call for an immediate confirmation.

Can The Orders Be Fulfilled All The Time? 

Seasonal conditions may affect the supply of certain kind of flowers. Specific colours or flowers may not always be available. In some cases, substitution may be necessary to fulfil your floral and container requirements. The dimensions given for arrangements are mere approximations. However, you may refer to them as general guideline of the flowers' sizes.

In certain extreme cases, subject to stock-availability, we reserve the right to substitute your order with another item which is of equal or higher value. Containers shown may not always be available as well. In these circumstances, alternative containers of similar value and style will be used. Rest assure we will take pride in providing the best arrangement and value for your order.

For Valentine's Day Orders, please chose the products in Valentine's Day page only.

Valentine’s Day Bouquets! 

For Valentine's Day ordering of bouquets/flowers between 9th Feb to 18-Feb,

please select bouquets/floral arrangements/gifts in Valentine's Day Category ONLY.

Orders placed in different categories will be subjected to TOP UP in price difference. We will contact you shortly after receiving such order. If you deem it unsatisfactory, you may chose to cancel the order and we will do a full refund back to your credit card payment account.

 

Money Back Guarantee 

If under certain unfortunate and unforeseeable circumstances whereby your credit card transaction has been approved and we were unable to deliver your order, then we would either reverse the credit card transaction, or attempt to fulfil the order again, subject to your preference. We hope such things will never happen.

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 'Eden Cottage" or 'us' or 'we' refers to the owner of the website whose registered office is at 16 Raffles Quay #B1-07 Hong Leong Building Singapore 048581. Our company registration number is 52993200L.

The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website use cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us or for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own personal responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites, these links are provided for your convenience to produce further information. They do not signify that we endorse the website. We have no responsibility for the content of the linked websites.

Your use of this website and any dispute arising out of such use of the website is subjected to the laws of Singapore.